Privacy Policy

Introduction

Welcome to 0kok. We operate the online gaming and sports betting platform accessible at 0kok.bet, serving players across Bangladesh including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. This Privacy Policy explains in clear, plain language how we collect, use, store, share, and protect the personal information you provide when you register, play, deposit, or otherwise interact with our platform.

By accessing or using 0kok, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform. This policy applies to all users of our website and any associated mobile experiences. We are committed to handling your data responsibly and transparently at every step.

Information We Collect

We collect several categories of information depending on how you interact with 0kok. The information is gathered to deliver and improve our services, verify player identities, process transactions, and maintain a safe gaming environment.

Account & Registration Data

• Full name, date of birth, and national identification details for age and identity verification (21+ requirement).
• Email address and mobile phone number used for account communications and verification.
• Residential address and city within Bangladesh (e.g., Dhaka, Sylhet, Khulna) for KYC compliance.
• Username and encrypted password credentials for account access security.
• Profile preferences including preferred language, notification settings, and responsible gaming limits you set.

Financial & Transaction Data

• Payment method details such as bKash or Nagad mobile account references, Rocket wallet identifiers, Upay account numbers, or the last four digits of Visa and Mastercard numbers.
• Deposit and withdrawal transaction histories, including amounts in BDT, timestamps, and reference codes.
• Bonus claims, wagering records, and promotional participation history.

Technical & Usage Data

• IP address, device type, operating system, and browser information collected automatically when you visit our platform.
• Gameplay logs including game sessions, bet amounts, results, and in-game activity timestamps.
• Referral source, pages visited, time spent on site, and click-path data to help us understand how users navigate 0kok.

How We Use Your Information

0kok processes your personal data only for legitimate, specified purposes. We do not sell your personal information to third parties. The key purposes for which we use your data include:

• Account creation, authentication, and ongoing account management including password resets and security alerts.
• Processing deposits and withdrawals through bKash, Nagad, Rocket, Upay, Visa, and Mastercard securely and accurately.
• Identity verification and KYC compliance to confirm that all players are aged 21 or above and reside in permitted regions.
• Personalising your gaming experience, including showing relevant game recommendations, sports markets (BPL, T20, IPL, FIFA), and promotional offers that match your activity.
• Detecting, investigating, and preventing fraudulent transactions, bonus abuse, multi-accounting, and other prohibited activities.
• Communicating with you about account activity, platform updates, responsible gaming reminders, and promotional information (where you have opted in).

Sharing Your Information

0kok does not sell, rent, or trade your personal data. We share information with third parties only where strictly necessary and under appropriate safeguards.

Payment Processors

To complete financial transactions, we share necessary payment information with authorised payment processors handling bKash, Nagad, Rocket, Upay, Visa, and Mastercard integrations. These processors are contractually bound to use your data only for the payment purpose and are required to maintain appropriate security standards.

Game & Technology Providers

We work with game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi to deliver our game library. These providers may receive anonymised or pseudonymised session data necessary for game delivery, RNG auditing, and RTP verification. Full personally identifiable information is not shared with game providers.

Legal & Regulatory Disclosure

We may disclose personal data when required by applicable law, court order, or government authority. We may also share information where necessary to protect the rights, safety, or property of 0kok, its users, or the public. In such cases, we disclose only the minimum data required and will notify you where legally permitted to do so.

Payment Data & Financial Privacy

0kok takes the protection of financial information with the highest seriousness. When you transact using bKash, Nagad, Rocket, or Upay, your mobile wallet credentials are handled entirely by the respective payment gateway and are never stored on our servers. For card payments via Visa and Mastercard, full card numbers are never transmitted to or stored by 0kok — only a tokenised reference is retained for reconciliation purposes.

All financial data transmissions between your device and our platform are protected by SSL encryption. Transaction records are retained for the period required to satisfy our financial recordkeeping obligations and are then securely deleted or anonymised.

Cookies & Tracking Technologies

0kok uses cookies and similar tracking technologies to operate the platform efficiently and improve your experience. Cookies are small data files stored on your device. We use three main categories of cookies:

• Essential cookies: required for the platform to function, including maintaining your logged-in session, remembering your language preference, and securing your account access.
• Analytics cookies: help us understand aggregated usage patterns, popular games, peak usage times (Bangladesh Standard Time, UTC+6), and pages where users experience difficulty.
• Preference cookies: store your personalisation choices such as display settings, game lobby filters, and notification preferences so they persist between sessions.

You may manage or disable non-essential cookies through your browser settings. Note that disabling essential cookies will impair platform functionality. We do not use third-party advertising or behavioural tracking cookies.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Account data is retained for the duration of your active account relationship with 0kok. Following account closure, we retain certain data for a period required by our financial recordkeeping and anti-money-laundering obligations, after which it is securely deleted or irreversibly anonymised.

Transaction records are typically retained for a minimum of five years in line with standard financial compliance requirements. Gameplay logs and session data may be retained for up to two years for dispute resolution and fair-play audit purposes. Marketing preferences and consent records are retained for the period of your consent plus a reasonable audit trail period.

Your Rights Over Your Data

As a 0kok player, you have meaningful rights regarding the personal data we hold about you. You may exercise any of the following rights by contacting our support team at [email protected]:

• Right of Access: request a copy of the personal data we hold about you, including account details, transaction history, and gameplay records.
• Right of Rectification: request that inaccurate or incomplete personal data be corrected or updated without undue delay.
• Right of Erasure: request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Object: object to the processing of your data for direct marketing purposes at any time, without needing to provide a reason.
• Right to Data Portability: where technically feasible, request a structured, machine-readable export of the personal data you provided to us.

We aim to respond to all data rights requests within 30 days. In certain complex cases this period may be extended by a further 30 days, and we will notify you of any such extension. We may need to verify your identity before processing a data rights request to prevent unauthorised access.

Data Security

0kok implements a multi-layered security architecture to protect your personal data. Our platform is protected by SSL/TLS encryption for all data in transit, ensuring information exchanged between your browser and our servers cannot be intercepted. Stored data is encrypted at rest using industry-standard AES-256 encryption. Access to personal data is restricted to authorised personnel only, on a strict need-to-know basis, with all access events logged and audited.

We conduct regular internal security reviews and work with our technology partners to identify and address potential vulnerabilities proactively. While no system can guarantee absolute security, we apply industry best practices and maintain a robust incident response process. In the unlikely event of a data breach affecting your personal information, we will notify you promptly in accordance with applicable requirements.

Minors & Age Restriction

0kok is strictly an adult gaming platform. Our services are intended exclusively for individuals aged 21 and above. We do not knowingly collect, process, or retain personal data from anyone under the age of 21. If we become aware that personal data has been collected from a person under 21 without appropriate verification, we will take immediate steps to delete that information. If you are a parent or guardian and believe your child has created an account or provided data on our platform, please contact us immediately at [email protected] so we can investigate and act without delay.

Changes to This Privacy Policy

0kok reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will revise the "Last Updated" date at the top of this page and, where the changes are significant, we will provide a more prominent notice such as an in-platform notification or an email to your registered address.

Your continued use of 0kok after any changes to this Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically so you remain informed about how we protect your data. Archived versions of previous policy editions are available upon request.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 0kok handles your personal data, our support team is ready to assist you. You can reach us at the email address below. We do not currently operate a telephone support line; all privacy-related queries should be submitted in writing via email for proper documentation and tracking.